by Gregula RightNow Email Response Management – Deflect calls and emails and Increase agent productivity Rightnow Email Response Management automatically sends responses to e-mail inquiries. Nowadays, email communication is a major means of communication between business and customers. A quick response to customer mails can help the business to retain and attract customers. If communicated [...]
by david.orban Technology Centric Approach to Business Processes Management Fortune 500 companies invest heavily in IT and technology today. A good percentage of the IT investment is geared towards automating some repetitive or laborious business process. The idea is to improve efficiency by accelerating a particular business process through use of technology and perhaps use [...]
by Andrea in Amsterdam Soft Skills Approach to TECHNOLOGY MANAGEMENT by The critical issues of technological change involve people, before profits. To anticipate signs of change when planning and implementing new technology, and assessing the impact of new technology on human resources, managers must ask questions such as the following: What individual and organizational values [...]
